Refund policy

Returns

No refunds. Exchanges and store credit available.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Exchanges/Store Credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and discuss an option that works for you.


In case of defective product, or other product issue 
If the product has a defect, we will happily send a replacement. If a replacement is not possible, you will be eligible for a refund.

Please contact us if you have a problem with your order at pinpointink@gmail.com and we would be happy to assist you. 

Shipping
To return your product, you should mail your product to: 245 Duckworth St, St. John's NL A1C 1G8, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.